IC Bookstore
Insightful Communications
IC Bookstore
Insightful Communications
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Beyond Great Service
- Author Author Jim Baston
"...In Beyond GREAT SERVICE, Jim shows how forward-thinking service firms can integrate the customer focus and communication skills that exceptional technicians have, into something that is right at the core and heart of the service deliverable - ultimately engaging the entire service team, and creating an outstanding and differentiated customer experience..." Click here for complete foreword.

Choose:

Paperback version is $21.95 + tax & shipping.
E-Book (PDF, mobi or ePUB), $9.99 plus tax.

I C Bookstore & I C Publishing - Committed to Quality Content and Design